A Culture Driven by Vision

The CaringBridge Vision

A world where no one goes through a health journey alone. Our Vision and Mission are woven through everything we do at CaringBridge from a potential employee’s first interview to day-to-day interactions between team members to monthly All Staff Meetings. Everyone at CaringBridge believes in these guiding principles and works to uphold them. They are the foundation of our culture.

CaringBridge Staff 2023

Culture

Better Together

As a nonprofit, every member of our team has the power to change the health journey for the people we serve. We believe in combining these individual talents and collaborating as one team to strengthen our impact.

Our Values

Our values guide the way we work together to serve patients and caregivers along the health journey.

Serve With Passion and Commitment

Trust and Respect Others

Act as One Team to Deliver Quality Results

Embrace Change and Drive Impact

Believe in the Powerful Impact of Giving Actions

Our Benefits

Meaningful Work

The work we do makes an incredible difference to individuals and families across the globe.

Work/Life Balance

While many organizations tout work/life balance, we truly live this balance. We work hard when we’re here, but also believe our people deserve a life outside of work, which is why we offer a generous paid time off allotment and flexible work from home policy.

Comprehensive Health Plans

We understand everyone’s health journey is different and we seek to support our employees along theirs with robust insurance packages and HSA contributions.

Competitive Compensation

As a thriving nonprofit seeking to attract passionate talent, we offer competitive compensation packages.

Sponsored Retirement Plans

With an automatic contribution toward employee 401Ks, we make saving for retirement easier for everyone on our team.

Equal Opportunity

Equal Opportunity

CaringBridge is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, color, gender, sexual orientation, age, religion, national or ethnic origin, disability, veteran status or any other characteristic protected by law.

Open Opportunities










Senior Accountant



CaringBridge is a no-cost, nonprofit health platform that surrounds family caregivers with support while they care for a loved one on a health journey. We offer tools to share and document a health journey, simplify care coordination, and connect caregivers with a supportive community. Founded in 1997, our vision at CaringBridge is a world where no one goes through a health journey alone.

Based in Minnesota, we are proud of our global reach and nonprofit status with nearly 90% of our funding coming from the people who have experienced the power of CaringBridge firsthand. With over half a million CaringBridge websites created since our inception, our platform has seamlessly integrated into the lives of users, becoming an essential companion during challenging times. As a testament to our effectiveness, a new CaringBridge site is started every twelve minutes, providing a lifeline of communication and solidarity for those navigating health events. Join us in our commitment to fostering connection, spreading hope, and making a meaningful impact in the lives of family caregivers and their loved ones.



Primary Objective of Position
Be a bridge between our financial information and the business partners throughout the organization who require financial insights to make sound decisions. To ensure financial records are maintained in compliance with accepted policies and procedures and assist in the preparation of accurate and timely financial reports. To perform accounting and clerical tasks related to the efficient processing of accounts payable transactions. To prepare for the annual audit and tax filings.


Duties and Responsibilities

  • Manage day to day accounting and finance activities including but not limited to:

    • Process accounts payable and weekly check run.

    • Reconcile bank deposits on a daily basis.

    • Daily cash management.

    • Assist with payroll and benefits-related financial transactions, maintaining strict confidentiality with all associated information.

    • Record journal entries.

    • Reconcile balance sheet general ledger accounts monthly.

    • Own the completeness and accuracy of accounting records and QuickBooks.



  • Internal reporting including monthly financial statements, cash flow analysis, budget to actual analysis and KPIs.

  • External reporting including monthly and quarterly board reporting, annual financial statements and tax filings.

  • Lead in preparation and coordination of annual audit and tax returns.

  • Assist with preparing and monitoring annual budget. More specifically, provides fiscal support for the department by providing input for the departmental budget and manages within budget parameters to ensure financial benchmarks are met and proactive course correction is taken when necessary.

  • Assist with preparing monthly forecasts revenue and expenditures.

  • Assist in development and implementation of goals, policies, priorities, processes and procedures relating to financial management. This includes maintaining familiarity with major changes in accounting policies in order to ensure that CaringBridge remains current.

  • Works with outside vendors to ensure CaringBridge is in compliance with all nonprofit requirements and that documentation for standards and state registrations is current.

  • Work closely with all departments at CaringBridge to provide financial and administrative information and services.

  • Performs related work as apparent or assigned.



Experience and Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • A Bachelor’s degree or equivalent in accounting or related field.

  • 5-7 years of experience in accounting or position of similar responsibilities. Experience with not-for-profit organizations is significantly helpful.

  • Working knowledge of tax laws and GAAP.

  • Strong financial analysis skills.

  • Strong self-starter with a record of success.

  • Strong collaboration and teambuilding skills.

  • Excellent organizational and planning skills.

  • Ability to implement and cope with the rapid pace and constant change associated with the industry.

  • Ability to successfully manage numerous projects simultaneously.

  • Thorough knowledge of Microsoft office components, particularly excel and accounting software (QuickBooks).

  • Ability to communicate effectively, both orally and in writing with personnel and outside contacts.



Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Frequently required to sit, use hands to handle objects and talk or hear.

  • Frequent wrist and/or hand movement is required.

  • Occasionally required to stand, walk and reach with hands and arms.

  • Must occasionally lift and/or move up to 30 pounds.

  • Specific vision abilities required include close vision, distant vision and the ability to adjust focus.

  • This document is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in the position.



CaringBridge Values

  • Make Connections – Be a place of belonging where people feel welcomed, supported, and not alone.

  • Give Hope – Honor the individual journey to encourage and uplift the people we serve and one another.

  • Keep It Simple – Be purposeful and clear to solve the burden of being overwhelmed.

  • Offer Guidance – Lead the way to create lasting impact.



Location
This position is hybrid, with required quarterly in-office meetings at our Bloomington, MN location.

Apply
Through your LinkedIn profile and attach your resume. Alternatively, you may submit your resume and salary requirements to jobopenings@caringbridge.org.

Salary Range
This position is exempt. The annual salary range for this role is $73,000 to $97,400. Base pay offer decisions include consideration of related education, experience, advanced certifications and pay markets.

Notice:
Applicants must have the legal authorization to work for any employer in the United States. We are currently unable to sponsor or assume sponsorship of employment visas. Additionally, please note that this position requires quarterly required in-office work at our Bloomington, MN location.

CaringBridge | 3600 American Boulevard, Suite 405, Bloomington, MN 55431







Customer Care Representative



CaringBridge is a no-cost, nonprofit health platform that surrounds family caregivers with support while they care for a loved one on a health journey. We offer tools to share and document a health journey, simplify care coordination, and connect caregivers with a supportive community. Founded in 1997, our vision at CaringBridge is a world where no one goes through a health journey alone.

Based in Minnesota, we are proud of our global reach and nonprofit status with nearly 90% of our funding coming from the people who have experienced the power of CaringBridge firsthand. With over half a million CaringBridge websites created since our inception, our platform has seamlessly integrated into the lives of users, becoming an essential companion during challenging times. As a testament to our effectiveness, a new CaringBridge site is started every twelve minutes, providing a lifeline of communication and solidarity for those navigating health events. Join us in our commitment to fostering connection, spreading hope, and making a meaningful impact in the lives of family caregivers and their loved ones.



Primary Objective of Position
Responsible for providing professional, friendly, and exceptional customer care to CaringBridge authors and visitors. This role is responsible for approaching customers with our core values and customer-first approach while being efficient and friendly.


Primary Duties and Responsibilities

  • Responds to live customer care needs by phone, email or live chat in within established guidelines.

  • Supports the help center functionality and processes. Provides insight and recommendations for enhancements based on customer feedback.

  • Escalates or redirects issues to appropriate resource when necessary.

  • Tracks issues and requests; documents resolutions and produces appropriate reports.

  • Represents the voice of the customers to the organization as it pertains to insight or feedback that affects the services of CaringBridge.

  • Performs responsibilities or tasks related to specific focuses that may include; donations, refunds, website feedback, brochure requests and more.

  • Stays current with CaringBridge website information, changes and updates.

  • Keeps Manager/Supervisor informed of important developments, potential problems, and related information necessary for effective management. Coordinates/communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach.

  • Performs related work as apparent or assigned.



Qualifications/Requirements

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

  • Associate’s degree or equivalent

  • 1-2 years of experience of customer service or similar responsibilities.

  • Knowledge of social media applications and industry.

  • Knowledge of Microsoft Suite, Salesforce and social media applications.

  • Self-starter with a record of success.

  • Collaboration and teambuilding skills.

  • Organizational and planning skills.

  • Ability to successfully manage numerous projects simultaneously.

  • Ability to communicate effectively, both orally and in writing with personnel and outside contacts.

  • Ability to read and interpret documents and procedural manuals.

  • Ability to present information and respond to questions from coworkers, users, and volunteers.

  • Strong collaboration and teambuilding skills.

  • Bilingual in Spanish a plus.



CaringBridge Values

  • Make Connections – Be a place of belonging where people feel welcomed, supported, and not alone.

  • Give Hope – Honor the individual journey to encourage and uplift the people we serve and one another.

  • Keep It Simple – Be purposeful and clear to solve the burden of being overwhelmed.

  • Offer Guidance – Lead the way to create lasting impact.



Location
This position is hybrid, with required quarterly in-office meetings at our Bloomington, MN location.

Apply
Through your LinkedIn profile and attach your resume. Alternatively, you may submit your resume and salary requirements to jobopenings@caringbridge.org.

Salary Range
This position is non-exempt. The hourly rate range for this role is $19.00 to $23.00 per hour. Base pay offer decisions include consideration of related education, experience, advanced certifications and pay markets.

Notice:
Applicants must have the legal authorization to work for any employer in the United States. We are currently unable to sponsor or assume sponsorship of employment visas. Additionally, please note that this position requires quarterly required in-office work at our Bloomington, MN location.

CaringBridge | 3600 American Boulevard, Suite 405, Bloomington, MN 55431






Full Stack Software Engineer



CaringBridge is a no-cost, nonprofit health platform that surrounds family caregivers with support while they care for a loved one on a health journey. We offer tools to share and document a health journey, simplify care coordination, and connect caregivers with a supportive community. Founded in 1997, our vision at CaringBridge is a world where no one goes through a health journey alone.

Based in Minnesota, we are proud of our global reach and nonprofit status with nearly 90% of our funding coming from the people who have experienced the power of CaringBridge firsthand. With over half a million CaringBridge websites created since our inception, our platform has seamlessly integrated into the lives of users, becoming an essential companion during challenging times. As a testament to our effectiveness, a new CaringBridge site is started every twelve minutes, providing a lifeline of communication and solidarity for those navigating health events. Join us in our commitment to fostering connection, spreading hope, and making a meaningful impact in the lives of family caregivers and their loved ones.



Primary Objective of Position
You will develop modern, adaptive, cloud-based “serverless application” components and other modules which enable our cloud-based SaaS platform. Working within cross-functional teams in an iterative, Agile process, you will contribute to designs; implement prototypes for feedback; research technical solutions and third-party products for possible integration; implement production code; coordinate with system architects; and adapt to evolving business conditions in a collaborative, team-centric environment with very rapid execution. Excellent technical, communication and collaboration skills are required, along with commitment to enabling individual colleagues and the team.


Primary Duties and Responsibilities

  • 1. Expertly develop cloud-based “single-page serverless application” components (front-end and back-end), pipelines, data flows, and related infrastructure in AWS, using Lambda (Python), Cognito, AppSync, Step Functions, Kinesis, DynamoDB, React plus multiple ancillary technologies.

  • 2. Contribute architectural ideas along with technology expertise to cross-functional teams designing next-generation serverless infrastructures and adaptive user interfaces.

  • 3. Coordinate with technical architects and Engineering management to identify and implement technology best practices.

  • 4. Implement prototypes for iterative feedback.

  • 5. Research technical solutions and third-party products for possible integration, keeping colleagues and management informed of the evolution of appropriate solutions.

  • 6. Contribute documentation, test automation, and technical presentations appropriately.



Experience and Technical Qualifications

  • • 2+ years of experience developing SaaS applications on AWS required. 5+ years of related software development required.

  • • 2+ years of experience developing modern “single-page applications” using React required.

  • • Proficiency in AWS serverless application components including Lambda, Cognito, AppSync, Step Functions, Kinesis, DynamoDB, S3, and related technologies.

  • • Experience with Apollo, GraphQL, and related ancillary technologies.

  • • Expertise with Terraform, Velocity, and ancillary technologies is a definite plus./li>
  • • Knowledge of browser caching, browser compatibility issues, W3C standards, accessibility guidelines, responsive design, usability and front-end performance optimization.

  • • Knowledge of Git, CI/CD concepts, test automation and modern Agile SDLC processes required.

  • • Experience with CMS (for example, WordPress) is a plus.



Cultural Fit

  • • Must be a strong self-starter with a demonstrable record of success.

  • • Must have excellent communication and collaboration skills.

  • • Must thrive with rapid pace and constant change.

  • • Must be passionate about helping others, keeping the experience of our users at the forefront of our decisions.



CaringBridge Values

  • Make Connections – Be a place of belonging where people feel welcomed, supported, and not alone.

  • Give Hope – Honor the individual journey to encourage and uplift the people we serve and one another.

  • Keep It Simple – Be purposeful and clear to solve the burden of being overwhelmed.

  • Offer Guidance – Lead the way to create lasting impact.



Location
This position is hybrid, with required quarterly in-office meetings at our Bloomington, MN location.

Apply
Through your LinkedIn profile and attach your resume. Alternatively, you may submit your resume and salary requirements to jobopenings@caringbridge.org.

Salary Range
The salary range for this role is $102,000 to $146,000. Base pay offer decisions include consideration of related education, experience, advanced certifications and pay markets.

Notice:
Applicants must have the legal authorization to work for any employer in the United States. We are currently unable to sponsor or assume sponsorship of employment visas. Additionally, please note that this position requires quarterly required in-office work at our Bloomington, MN location.

CaringBridge | 3600 American Boulevard, Suite 405, Bloomington, MN 55431





Product Manager


Location: Bloomington, Minnesota
Department: Product

Founded in 1997 with a mission to amplify the love, hope, and compassion in the world, making each health journey easier, CaringBridge is the largest, oldest, and most widely used social networking site for family and friends to communicate with loved ones during a health journey. Based in Minnesota, we are proud of our global reach and nonprofit status with nearly 90% of our funding coming from the people who have experienced the power of CaringBridge firsthand. Since our founding, more than half a million CaringBridge websites have been created and it’s become an indispensable part of many users’ lives. Every twelve minutes, a CaringBridge website is created for someone experiencing a health event.



Primary Objective of Position

  • Plays a pivotal role, on a cross-functional team, focused on creating meaningful experiences for our users, responsible for articulating and translating the overall vision of the product using data to achieve necessary organizational outcomes.

  • Works with stakeholders, end users, and functional and technical team members to rapidly deliver solutions to customers using customer insights, data, and other means to rapidly deliver quality solutions to customers.

  • The Product Manager is the voice of the customer and will need to continually optimize and improve the products they are responsible for.



Primary Responsibilities

  • Define and manage the product vision, strategy, and value with a customer-first mindset ensuring alignment with organizational KPIs.

  • Articulate how the product supports and drives business objectives, and communicate this to relevant stakeholders.

  • Develop, own, and execute the product roadmap, including the communication and maintenance of its current iteration.

  • Create go-to-market strategy for new products and features, measuring success through defined metrics and KPIs.

  • Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with the product strategy.

  • Using customer feedback, analytics, and testing, turn data insights into actionable products and features.

  • Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams.

  • Understand the CaringBridge user and pain points to deliver great product experiences.

  • Mitigate roadblocks to achieving sprint/release goals, ensuring smooth progress through development cycle, and managing identified risks effectively.

  • Establish and maintain relationships with external vendors or partners.

  • Stay current on market trends and apply to strategies when applicable.



Experience and Qualifications

  • Bachelor’s Degree or equivalent experience in Product Management, Business, or related field.

  • 5+ years of experience in Product Management, or a position of similar responsibilities, preferably in a consumer-facing digital business.

  • 5+ years of experience managing web and mobile products.

  • Ability to influence stakeholders and work closely with them to determine acceptable solutions.

  • Excellent planning, organizational, problem-solving, time management and communication skills with the ability to manage numerous projects simultaneously.

  • Experience with product management tools, techniques, and principles across discovery, design, build, release and measure cycle (Jira, Confluence a must).

  • Experience creating detailed reports and presentations to executives and key stakeholders.

  • Self-starter that collaborates well with others, embraces team building, and exhibits a positive, solution-oriented approach.

  • Ability to communicate effectively, both orally and in writing with personnel and outside contacts.

  • Ability to cope with the rapid pace and constant change associated with the industry.

  • Competency in Microsoft Office Suite.



Cultural Fit

  • Must be a strong self-starter with a demonstrable record of success.

  • Must have excellent communication and collaboration skills.

  • Must thrive with rapid pace and constant change.

  • Must understand and believe in our Mission and Vision and align to our Core Values.

  • Must be passionate about helping others, keeping the experience of our users at the forefront of our decisions.



CaringBridge Values

  • Make Connections – Be a place of belonging where people feel welcomed, supported, and not alone.

  • Give Hope – Honor the individual journey to encourage and uplift the people we serve and one another.

  • Keep It Simple – Be purposeful and clear to solve the burden of being overwhelmed.

  • Offer Guidance – Lead the way to create lasting impact.



Apply
Submit your resume and salary requirements to jobopenings@caringbridge.org
or through your LinkedIn profile and attach your resume.

Salary Range
The salary range for this role is $102,000 to $146,000. Base pay offer decisions include consideration of related education, experience, advanced certifications and pay markets.

Notice: Applicants must have the legal authorization to work for any employer in the United States. We are currently unable to sponsor or assume sponsorship of employment visas. Additionally, please note that this position requires quarterly required in-office work at our Bloomington, MN location.

CaringBridge | 3600 American Boulevard, Suite 405, Bloomington, MN 55431