Customer Care Representative
Job Title: Customer Care Representative
Category: Customer Experience Department
Location: CaringBridge Office
Founded in 1997 with a mission to amplify the love, hope and compassion in the world, making each health journey easier, CaringBridge is the largest, oldest and most widely used social networking site for family and friends to communicate with loved ones during a health journey. Based in Minnesota, we are proud of our global reach and nonprofit status with nearly 90% of our funding coming from the people who have experienced the power of CaringBridge firsthand. Since our founding, more than half a million CaringBridge websites have been created and it’s become an indispensable part of many peoples lives. Every 6 minutes, a new CaringBridge website is created for someone experiencing a health crisis.
To provide world class customer care to CaringBridge authors and visitors. Ensure the best customer experience possible with the utilization of our services while protecting the CaringBridge reputation and liability from misuse.
Provide world class service to CaringBridge users.
Responds to live customer care needs by phone, email or live chat within established guidelines.
Maintains the help center functionality and processes.
Represents the Voice of the Customer to the organization as it pertains to insight or feedback that affects the services of CaringBridge. Use data to support site changes and improvements. Support the Customer Care Manager with the following:
Performs individual responsibilities or tasks related to specific focuses or projects. Examples include donations, collecting feedback, or supporting the preparation of a new site feature.
Keeps Manager/Supervisor informed of important developments, potential problems, and related information necessary for effective management. Coordinates/communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach.
Performs related work as apparent or assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
To respond to this opportunity, please send your resume and salary requirements to:
2750 Blue Water Road, Suite 275
Eagan, MN 55121
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