Senior Designer

Senior Designer

Job Title: Senior Designer Category: Customer Experience
Location: CaringBridge Office

Organization Summary

Our Mission is to amplify the love, hope and compassion in the world, making each health journey easier. Our Vision is to be the first place people turn to connect to their community during a health journey. Founded in 1997, CaringBridge is the largest, oldest and most widely used social networking site for family and friends to communicate with loved ones during a health journey. Based in Minnesota, we are proud of our global reach and nonprofit status with nearly 90% of our funding coming from the people who have experienced the power of CaringBridge firsthand. Thanks to the compassion and generosity of our donors and volunteers, CaringBridge is able to connect and serve millions of people each year. Since our founding, more than half a million CaringBridge websites have been created and it’s become an indispensable part of many people’s lives. Every 8 minutes, a new CaringBridge website is created for someone experiencing a health crisis.

Primary Objective of Position

To create designs balancing users, services and business goals that result in superior customer experience across all CaringBridge platforms.

Duties & Responsibilities

  • Creates user-centered design methods to create innovative solutions that support multi-screen user experience.

  • Collaborates with internal teams and external partners to transform concepts into visual designs that meet user needs, meet business objectives and are technically sound.

  • Researches and develops a wide range of deliverables including wireframes, task flows, interactive prototypes, navigation models and user scenario across all platforms.

  • Creates interface design patterns, maintains a pattern library and maintains design style guides and accessibility guidelines to ensure a consistent user experience across all platforms.

  • Performs front end HTML and CSS development and/or provides design direction to software engineers. Performs visual QA to ensure users have the best experience regardless of browser or email client.

  • Creates print collateral, direct mail and email designs.

  • Assists in managing external vendors related to design and print production.

  • Ensures visual identity and brand stewardship when working with internal and external parties to create, educate and maintain brand consistency across the channels.

  • Stays current on best practices, trends and innovative technologies related to user interaction and interface design and make recommendations on how CaringBridge services may be improved.

  • Establishes and sustains interactive relationships with external vendors and contacts to result in favorable networks to support the current and future goals of the organization and to benchmark practices/results to maximize organizational effectiveness.

  • Keeps manager informed of important developments, potential problems, and related information necessary for effective management. Coordinates/communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach.

  • Performs related work as apparent or assigned.

Experience & Qualifications

  • Bachelor’s degree in web/graphic design, human computer interaction, user interface or interaction design or related field.
  • 5-7 years of user experience design, responsive web design, iOS and Android app design.
  • Experience front-end development using HTML, CSS and Pattern Libraries.
  • Ability to map out current user processes and create new processes to support best-in-class user experiences.
  • Excellent understanding of the diverse needs of web and mobile users. Familiar with designing for ADA compliance.
  • Strong self-starter with a record of success.
  • Strong collaboration and teambuilding skills.
  • Excellent organizational and planning skills.
  • Ability to thrive in the rapid pace and constant change associated with the industry.
  • Ability to successfully manage numerous projects simultaneously.
  • Thorough knowledge of PhotoShop, Illustrator, InDesign, Dreamweaver and web-based services and usage.
  • Knowledge of Balsamiq, Omnigraffle Pro, Survey Monkey, SilverPop, WebSort or similar tools.
  • Ability to communicate effectively, both orally and in writing with personnel and outside contacts.

To Apply

To respond to this opportunity, please send your resume and salary requirements to: jobopenings@caringbridge.org

or

CaringBridge
Attention: HR
2750 Blue Water Road, Suite 275
Eagan, MN 55121

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