Job Title: Product Manager
Category: Customer Experience
Location: CaringBridge Office
Our Mission is to amplify the love, hope and compassion in the world, making each health journey easier. Our Vision is to be the first place people turn to connect to their community during a health journey. Founded in 1997, CaringBridge is the largest, oldest and most widely used social networking site for family and friends to communicate with loved ones during a health journey. Based in Minnesota, we are proud of our global reach and nonprofit status with 90% of our funding coming from the people who have experienced the power of CaringBridge firsthand. Thanks to the compassion and generosity of our donors and volunteers, CaringBridge is able to connect and serve millions of people each year. Since our founding, more than half a million CaringBridge websites have been created and it’s become an indispensable part of many people’s lives. Every 8 minutes, a new CaringBridge website is created for someone experiencing a health crisis.
The Product Manager is responsible for ensuring that the CaringBridge responsive website is continually optimized and improving in support of our business needs. This position serves as an “air traffic controller” and product manager in continually collecting, analyzing and prioritizing needed improvements to the platform. Inputs to this role include voice of customer feedback, identified defects and ongoing data and analytics. This position will work with an agile approach across the business and as a liaison to IT to manage a steady stream of improvements while at the same time driving for more transformational product improvements. This position reports to the Product Manager. Your work with our team will make a meaningful, personal difference to millions of people all over the world.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
To respond to this opportunity, please send your resume and salary requirements to: firstname.lastname@example.org
2750 Blue Water Road, Suite 275
Eagan, MN 55121
Tips on supporting a friend in tough times through stories, articles, videos and more.