Product Manager

Founded in 1997 with a mission to amplify the love, hope and compassion in the world, making each health journey easier, CaringBridge is the largest, oldest and most widely used social networking site for family and friends to communicate with loved ones during a health journey. Based in Minnesota, we are proud of our global reach and nonprofit status with nearly 90% of our funding coming from the people who have experienced the power of CaringBridge firsthand. Since our founding, more than half a million CaringBridge websites have been created and it’s become an indispensable part of many users’ lives. Every twelve minutes, a CaringBridge website is created for someone experiencing a health event.

Primary Objective of Position

Plays a pivotal role, on a cross functional team, focused on creating meaningful experiences for our users, responsible for articulating and translating the overall vision of the product using data to achieve necessary organizational outcomes. Also, works with stakeholders, end users and functional and technical team members to rapidly deliver solutions to customers using customer insights, data and other means to rapidly deliver quality solutions to customers. The Product Manager is the voice of the customer and will need to continually optimize and improve the products they are responsible for.

General Duties and Responsibilities
• Define and manage the product vision, strategy and value with a customer first mindset ensuring alignment with organizational KPIs
• Articulate how the product supports and drives business objectives, and communicate this to relevant stakeholders
• Develop, own and execute the product roadmap, including the communication and maintenance of its current iteration
• Create go-to-market strategy for new products and features, measuring success through defined metrics and KPIs
• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with the product strategy
• Using customer feedback, analytics and testing, turn data insights into actionable products and features
• Develop detailed product feature specifications and ensure they’re clearly understood by relevant teams
• Understand the CaringBridge user and pain points to deliver great product experiences
• Mitigate roadblocks to achieving sprint/release goals, ensuring smooth progress through development cycle and managing identified risks effectively
• Establish and maintain relationships with external vendors or partners
• Stay current on market trends and apply to strategies when applicable

Experience and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals to perform the essential functions.
• Bachelor’s Degree or equivalent experience in Product Management, Marketing, Business or related field
• 5+ years of experience in Product Management, Product Marketing, or a position of similar responsibilities, preferably in a consumer-facing digital business
• 5+ years of experience managing web and mobile products
• Ability to influence stakeholders and work closely with them to determine acceptable solutions
• Excellent planning, organizational, problem-solving, time management and communication skills with the ability to manage numerous projects simultaneously
• Experience with product management tools, techniques and principles across discovery, design, build, release and measure cycle (Jira, Confluence a must)
• Experience creating detailed reports and presentations to executives and key stakeholders
• Self-starter that collaborates well with others, embraces team building, and exhibits a positive, solution-oriented approach
• Ability to communicate effectively, both orally and in writing with personnel and outside contacts
• Ability to cope with the rapid pace and constant change associated with the industry
• Competency in Microsoft Office Suite

CaringBridge Values
Make Connections-
Be a place of belonging where people feel welcomed, supported, and not alone.

Give Hope-
Honor the individual journey to encourage and uplift the people we serve and one another.

Keep It Simple-
Be purposeful and clear to solve the burden of being overwhelmed.

Offer Guidance-
Lead the way to create lasting impact.

Location
This position is hybrid, with required quarterly in-office meetings at our Bloomington, MN location.

Apply
Submit your resume and salary requirements to jobopenings@caringbridge.org.

CaringBridge
3600 American Boulevard, Suite 405
Bloomington, MN 55431