Director of Digital Marketing
Job Title: Director of Digital Marketing
Category: Customer Experience
Location: CaringBridge Office
Our Mission is to amplify the love, hope and compassion in the world, making each health journey easier. Our Vision is to be the first place people turn to connect to their community during a health journey. Founded in 1997, CaringBridge is the largest, oldest and most widely used social networking site for family and friends to communicate with loved ones during a health journey. Based in Minnesota, we are proud of our global reach and nonprofit status with 90% of our funding coming from the people who have experienced the power of CaringBridge firsthand. Thanks to the compassion and generosity of our donors and volunteers, CaringBridge is able to connect and serve millions of people each year. Since our founding, more than half a million CaringBridge websites have been created and it’s become an indispensable part of many people’s lives. Every 8 minutes, a new CaringBridge website is created for someone experiencing a health crisis.
To develop and manage strategic plans to drive growth and usage of CaringBridge. Responsible for all aspects of the marketing funnel including awareness, trial adoption, retention and ongoing relationship management.
Develops, manages and implements overall customer ecosystem strategic plan including user segmentation, marketing campaign strategy and execution, product requirements, channel integration, and business intelligence and measurement.
Develops a deep understanding of the customer across a variety of data sources (internal customer database, primary and secondary research, etc.) to drive marketing campaigns, strategy development, product requirements and new approaches to engagement. Offer actionable insights on how that data can help improve overall company performance and customer satisfaction.
Leads the vision to propel Healthcare Outreach and lead generation referral programs to identify, motivate and empower the most passionate advocates of CaringBridge to be active evangelists for the organization.
Leads the vision, strategic planning and management of CaringBridge owned channels (email, social media, ecomm, mobile marketing, and PR) to meet identified business goals.
Identify strategic customer opportunities and segments and develop strategies and tactics to support marketing communication, engagement and retention programs.
Collaborates with the Development team to ensure that the marketing process and programs are delivering qualified leads in support of charitable revenue goals in continuity programs (e.g. ongoing website experience) as well as during appeal campaigns.
Establishes and ensures the use of monitoring and reporting systems to measure effectiveness of engagement and loyalty tactics. Prepares reports, analyzes and communicates trends and insights to stakeholders.
Stays current on market, competition and trends including tactics, field concepts and practices applying them to strategies when applicable.
Manages/Supervises support personnel as it relates to all projects or related work, establishes performance requirements, clarifies responsibilities of those supervised, conducts performance appraisals and plans for individual employee improvement.
Establishes and sustains interactive relationships with external vendors and contacts to result in favorable networks to support the current and future goals of the organization and to benchmark practices/results to maximize organizational effectiveness.
Provides fiscal support for the department by providing input for the departmental budget and manages within budget parameters to ensure financial benchmarks are met and proactive course correction is taken when necessary. Develops business case justification to support project prioritization and justification.
Keeps Manager/Supervisor informed of important developments, potential problems, and related information necessary for effective management. Coordinates/communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach. Performs related work as apparent or assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
To respond to this opportunity, please send your resume and salary requirements to: firstname.lastname@example.org
2750 Blue Water Road, Suite 275
Eagan, MN 55121
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