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MSNBC: Coping with a health crisis, one click at a time

MSNBC.com
By JoNel Aleccia

In the hours after Brad Coulter’s minivan plunged off the collapsing I–35 bridge in Minnesota last summer, family members scrambled to spread the word. Phone calls were impossible; individual e–mails were overwhelming.

They turned instead to CaringBridge.org, a nonprofit patient Web site service recommended by local hospitals. Details were sketchy, but this much was clear: Brad and his family, including his wife, Paula, and teenage daughters, Brandi and Brianna, had been on the bridge as it fell into the Mississippi River.

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