2013-05-23T13:35:06-05:00 Zend_Feed_Writer http://www.caringbridge.org/careers/en CaringBridge Support support@caringbridge.org http://caringbridge.custhelp.com/app/home copyright footer text 2013-01-15T15:44:32-06:00 2013-05-23T13:35:06-05:00 http://www.caringbridge.org/career/sr_ui_designer Technology CaringBridge Office Organization Summary CaringBridge is a nonprofit 501(c)(3) organization offering free personalized websites to those wishing to stay in touch with family and friends during a significant health challenge. Our mission is to amplify the love, hope and compassion in the world, making each health journey easier. Primary Duties and Responsibilities Leads and plans the user interaction, interface and information architecture strategies.  Champions user needs and continually strives to improve the usability of CaringBridge services. Designs interfaces that are both functional and emotive.  Develops scenarios, task flows, wireframes, interactive prototypes and navigation models. Communicates design solutions by clearly articulating the pros and cons with detailed evidence and rationale for decisions. Collaborates with UX team, business analysts, software engineers, product managers and other departments to create highly usable and emotionally engaging interfaces that meet both the user needs and business goals. Provides leadership and guidance to other user interface designers as needed. Stays current on best practices, trends and innovative technologies related to user interaction and interface design and information architecture, and make recommendations on how CaringBridge services may be improved. Supports and participates in user research and testing of prototypes for projects. Keeps manager informed of important developments, potential problems, and related information necessary for effective management.  Coordinates/communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach. Performs related work as apparent or assigned. Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions. Bachelor’s degree or equivalent in User Interaction or Interface Design, User Experience Design, Human Factors or related field. 5-7 years of interaction or interface design and information architecture experience – mobile experience required. Experience using Axure a plus. Strong skills in user-centered design best practices, information architecture and UI documentation techniques. Experience working on Agile teams a plus. Familiarity with the technical considerations needed when designing for mobile; experience with web technical constraints a plus. Excellent understanding of the diverse needs of mobile users. Strong self-starter with a record of success. Strong collaboration and teambuilding skills. Excellent organizational, critical thinking and planning skills. Ability to cope with the rapid pace and constant change associated with the industry. Ability to successfully manage numerous projects simultaneously. Thorough knowledge of Microsoft applications. Ability to facilitate and communicate effectively, both orally and in writing with personnel and outside contacts. 2013-09-04T09:12:02-05:00 2013-05-21T16:24:08-05:00 http://www.caringbridge.org/career/temp_volengspec Development CaringBridge Office Organization Summary CaringBridge is a social network keeping families and loved ones connected during any type of health event. The CaringBridge mission is to amplify the love, hope and compassion in the world, making each health journey easier. CaringBridge is a 501(c)(3) nonprofit organization funded by donations. Primary Duties and Responsibilities Implements volunteer programs to ensure engagement and global support for the mission of CaringBridge. Implements programs to ensure strong staff engagement. Implements systems to manage network of volunteers. Provides content and maintains the Amplifier Hub editorial calendar, communications and blog/discussion forms. Leads select volunteer acquisition and engagement strategies. Collaborates with peers on implementing communication and recognition plan for volunteers. Monitors, tracks and reports on volunteer engagement, participation, acquisition and satisfaction. Nurtures a culture of philanthropy and volunteerism; treats donors and volunteers with respect; and comply with the highest standards for ethical fundraising. Collaborates across the organization with the other members of the fund development team, marketing, application development, service development and finance/admin teams. Establishes and sustains interactive relationships with external vendors and contacts to result in favorable networks to support the current and future goals of the organization and to benchmark practices/results to maximize organizational effectiveness. Keeps manager informed of important developments, potential problems, and related information necessary for effective management.  Coordinates/communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach. Performs related work as apparent or assigned. Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions. Bachelor’s degree or equivalent in development, marketing or related field. 2-3 years of experience in volunteer program position of similar responsibilities. Experience in virtual volunteer programs a plus.  Strong self-starter with a record of success. Excellent organizational and planning skills. Strong collaboration and teambuilding skills. Ability to cope with the rapid pace and constant change associated with the industry. Ability to successfully manage numerous projects simultaneously. Thorough knowledge of Microsoft applications. Ability to communicate effectively, both orally and in writing with personnel and outside contacts. Time Commitment: June – September, 30-40 hours per week 2013-05-21T09:57:16-05:00 2013-05-21T10:01:19-05:00 http://www.caringbridge.org/career/tempccrep.pt Program Strategy CaringBridge Office Organization Summary CaringBridge is a social network keeping families and loved ones connected during any type of health event. The CaringBridge mission is to amplify the love, hope and compassion in the world, making each health journey easier. CaringBridge is a 501(c)(3) nonprofit organization funded by donations. Primary Duties and Responsibilities Responds to live customer care needs by phone, email or live chat. Escalates or redirects issues to appropriate resource when necessary. Represents customers to the organization as it pertains to general feedback or issues that effect the service of CaringBridge. Tracks issues and requests; documents resolutions for reporting purposes. Performs responsibilities or tasks related to specific focuses that may include; donations, collecting feedback, brochure requests, CaringBook. Stays current with CaringBridge website information, changes and updates. Establishes and sustains interactive relationships with external vendors and contacts to result in favorable networks to support the current and future goals of the organization and to benchmark practices/results to maximize organizational effectiveness. Keeps manager informed of important developments, potential problems, and related information necessary for effective management.  Coordinates/communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach. Performs related work as apparent or assigned. Experience and Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals to perform the essential functions.  Associate’s degree or equivalent.  1-2 years of experience in customer service or position of similar responsibilities.  Bilingual in Spanish a plus. Ability to read and interpret documents and procedural manuals.  Ability to present information and respond to questions from coworkers, users, and volunteers. Strong collaboration and teambuilding skills. Excellent organizational and planning skills. Excellent understanding of the diverse needs of internet users. Ability to cope with the rapid pace and constant change associated with the industry. Thorough knowledge of Microsoft applications, data base concepts Knowledge of  RightNow Technologies a plus. Ability to communicate effectively, both orally and in writing with personnel and outside contacts.